1.1. In these Terms and Conditions the following terms shall have the following meanings:

“Calendar Day”
means any day of the year;

“Cancellation Form”
means the form attached to these Terms and Conditions as Schedule 1;

“Cancellation Period”
means the end of the seventh Calendar Day following the day on which the Customer receives a copy of these Terms and Conditions;

“Company”
Thermoshield Windows Ltd, a company registered in England and Wales under 01744625 whose registered office is at 11-13 Purdeys Way Rochford, Essex SS4 1ND;

“Contract”
means the contract for the purchase and sale of the Goods and Services under these Terms and Conditions;

“Customer”
means the individual purchasing the Goods and Services from the Seller who shall be identified in the Order;

“Goods”
means the goods which the Seller is to supply in accordance with these Terms and Conditions which shall be installed as part of the Services;

“Installation”
the installation of the Goods;

“Order”
means the Customer’s completed order for the purchase and provision of Goods and Services;

“Order Confirmation”
means the Company’s written acceptance of an Order signed by the Company’s authorised representative;

“Payment Information”
means all information required to take the required payments from the Customer and includes, but is not limited to, credit/debit card details and residential address details;

“Sales Literature”
means any and all brochures, catalogues, leaflets, and other documents providing details of Goods and Services available and pricing information for those goods and services;

“Services”
means the services which the Company is to provide in accordance with these Terms and Conditions, any specific terms which apply only to those services, and as specified in the Order, which shall involve the installation of the Goods purchased by the Customer;

“Surveyor”
means a surveyor employed by the Company for the purpose of providing expert opinion during installation of the Goods:

“Surveyor’s Report”
means a report created by the Surveyor before the start of an installation setting out any potential complications with the proposed installation;

“Technical Surveyor”
means a technically qualified surveyor employed by the Company for the purpose of providing expert opinion with regards to any glass used by the Company

1.2. Unless the context otherwise requires, each reference in these Terms and Conditions to:

1.2.1. “writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;

1.2.2. a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

1.2.3. “these Terms and Conditions” is a reference to these Terms and Conditions and the Schedule as amended or supplemented at the relevant time;

1.2.4. a Schedule is a schedule to these Terms and Conditions; and

1.2.5. a Clause, Section or paragraph is a reference to a Section of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.

1.3. The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4. Words imparting the singular number shall include the plural and vice versa.

1.5. References to any gender shall include the other gender.

2.1. These Terms and Conditions shall govern the Contract between the Company and Customer to the exclusion of any other terms and conditions subject to which any such Order is made or purported to be made by the Customer.

2.2. The Company shall sell and the Customer shall purchase the Goods which shall be installed by the Company in accordance with any Order completed by the Customer which is accepted by the Company.

2.3. The Customer should check that the details in the Terms and Conditions or on the Order are complete and accurate before committing itself to the contract in accordance with clause 2.8. If the Customer thinks there is a mistake it may ask the Company to confirm any changes in writing.

2.4. The Company’s employees or agents are not authorised to make any representations, variations or additions concerning the Goods and Services unless confirmed by a duly authorised officer of the Company in writing.

2.5. Any Sales Literature issued by the Company in relation to the Goods and Services is subject to alteration without notice and is issued solely to provide the Customer with an approximate idea of the Goods and Services they describe. They do not constitute a contractual offer to sell the Goods and Services which is capable of being accepted.

2.6. Any typographical, clerical or other accidental errors or omissions in Sales Literature issued by the Company shall be subject to correction without any liability on the part of the Company.

2.7. The Order is an offer by the Customer to enter into a binding contract, which the Company is free to accept or decline at its absolute discretion.

2.8. These Terms and Conditions shall bind the Company and Customer when:

2.8.1. the Company issues the Customer with an Order Confirmation; or

2.8.2. the Company notifies the Customer that the Goods are ready.

whichever is the earlier.

2.9. Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with clause 2.8. A quotation shall be valid for a period of 30 Calendar Days from its date of issue unless the Company notifies the Customer in writing that it has withdrawn the quotation during this period.

2.10. The Company shall assign a job number to the Order and inform the Customer of it in the Order Confirmation. The Customer should quote the order and or job number in all subsequent correspondence with the Company relating to the order.

2.11. The Company has the right to revise and amend these terms from time to time. The Customer will be subject to the policies and terms in force at the time that it orders the Goods and Services, unless any change to those policies or these Terms and Conditions is required by law or government or regulatory authority (in which case it will apply to order the Customer has previously placed that the Company has not yet fulfilled).

2.12. No omission by the Company whether by way of indulgence or otherwise or failure to enforce or delay in enforcing the Company’s rights shall be construed as a waiver of any of the Company’s rights.